Working together for Royal Deeside P&J Letter

Thursday, 12th March 2009

Following the publication of a letter in the P&J from a visitor who was dissapointed by the service received in one particular establishment in our area, we responded to the P&J by letter  and stressed that the Royal Deeside and the Cairngorms area has magnificent scenery and a wide range of heritage, history and activities which are unsurpassed. The DMO recognises that, in a competitive international tourism market, it is crucial to ensure visitors to the area receive the warmest hospitality and the highest quality of customer service.

We are confident that if everyone is working towards the same aim incidents like this one will become a thing of the past.

The DMO response letter ( which was slightly edited by the newspaper to cut down on length) can be found at:  www.pressandjournal.co.uk/Article.aspx/1116556?UserKey=